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Need help using WindowFlower.net?
We strive to make your shopping experiences easy and smooth. When
you get any questions please view the help manual below for tips.
If you can't find a satisfying answer to your question you can also
contact us at annachan123@126.com. One of our customer support
representatives will be happy to assist you. |
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For New Buyers |
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• How
do I navigate your website?
• How
can I find a product?
• Do
you have any coupon or special gifts for free? |
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Order Status |
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• How
do I track my order?
• Has
my order shipped? |
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My Account
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• How
can I create my account?
• How
do I modify the ordered items in my shopping cart?
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Can I modify my contact details or
other information? |
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Billing |
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• What
are my payment choices?
• When
will my credit card be charged?
• What
billing information will appear on my credit card statement?
• Is my transaction secure
at your site?
• Why
is the billing amount on my card a little bit different from your
prices?
• Will I
get an invoice? |
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Shipping |
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• What
are my shipping method choices?
• How
much is my shipping?
• When
will my order arrive?
• Can
I track my package online? |
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Returns |
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• What's
your guarantee?
• What's
your return policy? |
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For New Buyers |
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How do I navigate your
website?
Since we built WindowFlower.net we've had one thing in mind ---- trying
to supply with all our customers fine products, reasonable prices,
and satisfying services. At WindowFlower.net, our e-shop, you can
find many finely made paper-cut products. You can select and view
them by clicking the categories and subcategories listed along the
left column. If you want to learn more about a specific item, you
can click the snapshot of the item or its "Description"
link for its price, size, color, making method and description. |
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How can I find a product?
WindowFlower.net offers a wide selection of paper-cut products which
are finely made by Chinese folk artists. For your consideration we
set up an inner search engine to help you quickly find what you want.
- Search -
This function bar is located at the top side of all pages. You can
directly enter a keyword and click the "Go!" button to begin
searching throughout the entire WindowFlower.net site. You can also
use the drop-down menu to narrow your search to a specific category
first.
- Browse -
WindowFlower.net is a great place to browse. We've been trying to
introduce each item as elaborately as possible. Moreover, we hope
that through WindowFlower.net you can take an easy look at Chinese
culture, so we are trying our best to introduce some cultural background
knowledge in descriptions of certain items. What we always keep in
our mind is to make you enjoy a completely easy and happy shopping
experience at our site. |
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Do you have any coupon
or special gifts for free?
As a start-up we are still spending great efforts on perfecting our
shopping and award system. Coupon will be available soon. Currently
for customers who place mass orders we have different award plans.
You can contact annachan123@126.com
for more information. |
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Order Status |
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How do I track my order?
At WindowFlower.net it's easy to track your order.
1) Click the "My Account" button on the Menu bar
2) Use your username and password to login and track your order. |
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Has my order shipped?
You can login your account to check your order status. When your order
status shows "In Transit" it means that we've approved your
payment and sent out your ordered items. You can expect to receive
them in 3 - 10 workdays, depended upon the shipping method you selected.
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My Account |
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How can I create my
account?
You must have an account for????V? shopping at WindowFlower.net. You
can set up your account before shopping around by signing up, or create
an account after shopping. |
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How do I modify the
ordered items in my shopping cart?
In your shopping cart each item is followed by 3 small links: Update,
Remove, and Description.
To modify the quantity of an item ---- Change the number in the "Quantity"
blank and then click the "Update" link on its right side.
To remove an item from shopping cart ---- Click the "Remove"
link following the right item.
To view the description of an item for reference ---- Click the "Description"
link following the right item. |
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Can I modify my contact
details or other information?
Yes. You can modify your profile after logging in your account. |
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Billing |
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What are my payment
choices?
Currently we accept credit card payment including Visa, MasterCard,
and American Express. We don't bill for ????V?credit card service
fees. |
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When will my credit
card be charged?
Upon successful order your credit card information will be submitted
to the payment gateway and processed by bank within 2 workdays. Please
be sure to provide your exact billing address and phone number that
your credit card company has on file for you. Incorrect information
may cause delay in processing your order. |
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What billing information
will appear on my credit card statement?
Your credit card will be charged in US dollars, and your payment to
WindowFlower.net will be under the name of "CapInfo Co. Ltd"
or "SHOUDUXINIFAZHANGUFEN GO BEIJING". If you have any question
on your charges please contact annachan123@126.com,
and we'll check for you ASAP. |
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Is my transaction secure
at your site?
Yes. The payment gateway we currently use adopts SSL technology to
encrypt all data transmitted through the net. By this method your
private information can be guarded from unauthorized access for credit
card processing. |
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Why is the billing amount
on my card a little bit different?nt from your prices?
Due to the exchange rates between China and other countries, the amount
appeared on your card might be a little bit different from the prices
listed on our website. However, we're always trying to make your billing
amount lower than the prices total to avoid any extra expense to your
account, and we're still trying to find better payment solutions. |
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Will I get an invoice?
Yes. When your payment is approved we will send you an email invoice
for notification. We'll also include a paper invoice in your delivery
package for your copy. |
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Shipping |
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What are my shipping
method choices?
Currently we have 2 shipping methods. One is via United Parcel Service
of America, Inc. (UPS), and the other is through China Post. You are
strongly recommended to select using UPS since it's much faster and
safe. |
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How much is my shipping?
Your shipping fee will be decided by the total amount of your order and the shipping method you select. You can check the Shipping
page for details. |
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When will my order arrive?
Normally all of our paper-cut products are in stock ready for shipping,
so you needn't worry about any delay caused by stock unavailability.
The total delivery time is mainly decided by the shipping method you
selected. Basically it takes 7 - 10 business days by China Post, while
2 - 3 business days by UPS. |
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Can I track my package
online?
It's decided by the shipping method you select. Yes by UPS; No by
China Post. |
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Returns |
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What's your guarantee?
We guarantee that all of our paper-cut products are completely made
by hand by China's folk artists. We also guarantee that all of our
paper-cut products are in good condition when sent out for shipping. |
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What's your return
policy?
We've built WindowFlower.net with one thing on mind ---- to supply
all of our customers with fine products and satisfying services. If
you find any paper-cut item you ordered from WindowFlower.net is damaged
in transit or incorrectly delivered, you may request return or exchange
within 10 days of delivery, by return we'll reverse a full refund.
We'll pay the return or exchange shipping cost if the return or exchange
is caused by our error. Please note that the shipping fee you paid
for order is NOT refundable. |
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| If you have any questions
about the above please contact annachan123@126.com. |
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